Every year we are surprised by the “busy-ness” of August at a Transportation Company. And every year we try a little harder to be better at what we do.
This year, we’re suspending transportation registration changes on August 27 (not 24th as originally intended), and resuming routing changes on September 10. I wrote about this last week, and explained why were doing such an insane and unnatural thing. I really believe it is going to IMPROVE our customer service by taking that short break from routing changes.
Behind-the-scenes we do other things to help things flow smoothly. Keeping ahead of all the special things we do to make the first week of school successful is tricky – especially when we want to keep doing the things that worked well and stop doing the things that were a waste of time or some other resource. One of our favorite programs we use is a perpetual electronic calendar. We enter the annual jobs we want to keep doing and save links to various document files we need to complete those jobs. The calendar reminds us each year when we need to do all those things. Still, in the final count-down, we resort to the old fashion paper-and-pencil daily count-down lists to keep us on task.
For the next nine days, we will certainly be busy perfecting routes, training drivers and teaching them their routes, and all the usual daily business required to run our taxis, operate our storage facility, manage our car rental business, and perform maintenance for our customers and fleet.
As I look at this year’s final count-down sheets, I am pleased at what we have already accomplished this year and the time we have left to complete the work before the first day of school. We are well on our way to what promises to be one of the best starts ever.
I am greatly satisfied by the quality of our staff. The willingness of each person to “get the job done” is a blessing and boon to our company. And I am greatly thankful that as they do their jobs and complete their pieces of our company puzzle, I hear the recurring, happy laughter echoing through the hallways.
This is a happy, happy place.